Refund policy

Refund Process

Once your refund request is approved, carefully pack the shoes and return them to the address provided on your parcel. Upon receiving the returned shoes, our quality assurance team will inspect them to ensure they meet the refund criteria. If the shoes pass inspection, we will initiate the refund process. Refunds will be issued via the original payment method or as store credit, depending on the circumstances.

 

Terms & Conditions 

• Refund requests must be submitted within one (1) day of receiving the order.
• Refunds are only applicable in cases of quality defects in the delivered shoes.
• Shipping and delivery charges are non-refundable.
• The shoes must be unused, undamaged, and in their original packaging to qualify for a refund.
• Shoes that are worn, damaged, or altered in any way will not be eligible for a refund.
• Once the returned shoes are received and inspected, the refund process may take 5-7 business days to complete.
• ELITNITE PVT LTD reserves the right to decline refund requests if the returned product does not meet the required criteria.